National Bank of Pakistan Jobs 2026 – General Banking Officer & Customer Service Representative

National Bank of Pakistan (NBP), known as "The Nation's Bank," has announced exciting career opportunities for 2026. NBP aims to support the financial well-being of the nation while enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, NBP is looking for highly motivated, confident, and career-oriented individuals to join its Operations department.

Two separate positions are currently open: General Banking Officer (Female Batch), OG-III and Customer Service Representative, OG-III. Both positions offer a great career path for fresh graduates as well as experienced banking professionals.

National Bank of Pakistan Jobs 2026 – Overview

  • Organization: National Bank of Pakistan (NBP)
  • Posts: General Banking Officer (Female Batch) & Customer Service Representative
  • Job Type: Contractual (03 Years, renewable at Bank's discretion)
  • Education Required: Minimum Graduation from a HEC-recognized university
  • Apply Through: www.sidathyder.com.pk/careers
  • Application Deadline: Within 10 working days from date of publication

1. General Banking Officer (Female Batch) – OG-III

NBP is looking for highly motivated, confident, and career-oriented females in the area of Operations for the post of General Banking Officer, OG-III.

Place of Posting

Abbottabad, Bahawalpur, Bannu, Dera Ghazi Khan, Faisalabad, Gilgit, Gujranwala, Gujrat, Gwadar, Hyderabad, Islamabad, Jhang, Jhelum, Karachi, Lahore, Larkana, Mansehra, Mardan, Mianwali, Mirpur A.K, Mirpurkhas, Multan, Muzaffarabad A.K, Peshawar, Quetta, Rawalakot, Rawalpindi, Sahiwal, Sargodha, Sheikhupura, Sialkot, Sibi, Sukkur, and Vehari.

Eligibility Criteria

  • Education: Minimum Graduation or equivalent from a local or international University/College/Institute recognized by HEC with at least 60% marks or minimum CGPA 2.5
  • Age: Maximum 35 years (as on last date of submission of application)
  • Experience: Candidates with 01 year of relevant banking experience preferred; fresh graduates are also encouraged to apply

Main Duties & Responsibilities

  • Manage and handle all front & back-office transactions efficiently
  • Manage remittance related activities and open/maintain customer accounts
  • Monitor inoperative and dormant accounts, serve notices to unclaimed account holders
  • Process online transactions, remittances, and issuance of financial instruments
  • Process inward and outward clearing in line with internal SOPs and Prudential Regulations
  • Process ATM claim settlements and maintain lockers
  • Manage cash handling activities and term deposits (issuance, payments, balancing of TDR)
  • Assist Operations Manager in promoting Travelers Cheques, Saving Bonds, Money Orders, and Cashier Cheques
  • Scrutinize transaction vouchers, maintain auditable trail, and generate month-end reports

2. Customer Service Representative – OG-III

NBP is also looking for highly motivated, confident, and career-oriented individuals in the area of Operations for the post of Customer Service Representative, OG-III.

Place of Posting

Karachi & Islamabad

Eligibility Criteria

  • Education: Minimum Graduation or equivalent from a local or international University/College/Institute recognized by HEC
  • Age: Maximum 30 years (as on last date of submission of application)
  • Experience: Candidates with 01 year of call center experience preferred; fresh graduates are also encouraged to apply

Main Duties & Responsibilities

  • Answer inbound calls professionally and address customer queries related to accounts, cards, loans, and digital services
  • Log customer complaints efficiently and escalate to the appropriate department(s)
  • Provide accurate information regarding the Bank's products, services, and policies
  • Ensure compliance with SOPs, scripts, and call-handling guidelines
  • Perform international outbound calls and conduct customer satisfaction surveys
  • Make verification calls for transactions and product requests
  • Provide customer support across assigned shifts, including nights, weekends, and public holidays
  • Provide information regarding new banking products and promotional campaigns

Other Knowledge / Competencies Required

  • Good communication and interpersonal skills
  • Effective team player with good customer service abilities
  • Customer-centric attitude with strong problem-solving skills
  • Knowledge of MS Office applications
  • Professional and empathetic telephone manner

Application & Selection Procedure

  • Interested candidates may visit www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of the advertisement.
  • Candidates should complete all fields on the web portal and upload updated CV, CNIC, latest passport-size picture, Graduation/Master's educational documents (Mark Sheet/Transcript), and Experience Letters (if any) in Word or PDF format.
  • There should be one attachment per tab, with size less than 10MB per attachment.
  • Applications received after the due date, or that are incomplete or false, will be rejected.
  • No TA/DA will be admissible for the assessment test/interview.
  • Shortlisted candidates will be required to appear for a mandatory assessment test, followed by panel interviews.
  • Employment will be on a contractual basis for 03 years, renewable at the discretion of Management.
  • Selected candidates must serve at their initial place of posting for a minimum of three years; no transfer requests will be entertained.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

How to Apply for NBP Jobs 2026

  1. Visit the official career portal: www.sidathyder.com.pk/careers
  2. Select the relevant position (General Banking Officer – Female Batch, or Customer Service Representative).
  3. Fill out the online application form completely and upload all required documents.
  4. Submit your application within 10 working days from the date of publication of this advertisement.

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Conclusion

The National Bank of Pakistan Jobs 2026 offer excellent career opportunities for graduates and experienced professionals looking to join the banking sector. With positions available for General Banking Officer (Female Batch) across numerous cities nationwide, and Customer Service Representative roles in Karachi and Islamabad, NBP provides a strong platform for career growth in a stable, contractual banking environment. Eligible candidates are encouraged to apply promptly through the official career portal before the application window closes.